Abritel, part of the HomeAway and Vrbo family, is a popular vacation rental platform that offers travelers a wide variety of accommodation options across the globe. Established to provide an alternative to traditional hotels, Abritel connects property owners with guests looking for unique, home-like experiences during their travels. With properties ranging from cozy apartments to luxurious villas, Abritel has become a go-to resource for many vacationers.

This blog aims to provide a comprehensive review of Abritel, covering various aspects such as the booking process, user experiences, property quality, customer service, and more.

Table of Contents

What is Abritel?

Abritel is a vacation rental website that allows homeowners to list their properties for short-term rentals. It operates similarly to other platforms like Airbnb and Vrbo, providing a marketplace for property owners and travelers to connect. Abritel offers a wide range of accommodations, catering to various budgets and preferences.

Background and History

Abritel, originally founded in France in 1979, has evolved into one of the leading vacation rental platforms in Europe. Acquired by the HomeAway group in 2007 and later by Expedia Group, Abritel has expanded its reach and offerings to cater to a global audience of travelers and property owners.

Mission and Values

At the core of Abritel’s mission is the commitment to facilitating memorable travel experiences by connecting guests with unique accommodations and empowering property owners to monetize their spaces effectively. With a focus on customer satisfaction, trust, and transparency, Abritel aims to redefine the concept of vacation rentals.

How Does Abritel Work?

Abritel functions as an intermediary between property owners and travelers. Owners can create listings with detailed descriptions, photos, and pricing. Travelers can browse these listings, book properties, and communicate with the owners through the platform. Abritel handles the transaction process, ensuring a secure and efficient booking experience.

Exploring Abritel’s Features

User-Friendly Interface

Abritel boasts an intuitive and user-friendly interface, allowing travelers to easily search, browse, and book accommodations that suit their preferences and budget. With a seamless navigation system and robust search filters, finding the perfect vacation rental becomes a hassle-free experience for users.

Extensive Property Listings

One of Abritel’s standout features is its vast inventory of property listings spanning diverse destinations worldwide. From cozy apartments in bustling cities to luxurious villas overlooking scenic landscapes, Abritel offers a wide range of accommodations to cater to every traveler’s needs and preferences.

Secure Booking Process

With a focus on customer trust and security, Abritel ensures a secure booking process for both guests and property owners. Through secure payment gateways and verified property listings, guests can book with confidence, knowing that their transactions are protected and their accommodations meet the highest standards.

Customer Support and Assistance

Abritel provides dedicated customer support and assistance to address any queries or concerns that guests or property owners may have. With responsive customer service channels and knowledgeable support staff, Abritel aims to deliver exceptional service and ensure a smooth and enjoyable experience for all users.

Why Choose Abritel for Your Next Vacation?

Choosing Abritel for your vacation offers numerous benefits. With a vast selection of properties, you can find unique accommodations that suit your needs. The platform’s user-friendly design makes it easy to search, filter, and book rentals. Additionally, Abritel’s secure payment system and customer support provide peace of mind.

Abritel’s Range of Properties

Abritel boasts an extensive range of properties, from budget-friendly apartments to luxurious beachfront villas. Whether you’re looking for a romantic getaway, a family vacation home, or a large property for a group event, Abritel has options to fit every need. Each listing provides detailed information to help you make an informed decision.

Booking Process on Abritel

Booking a property on Abritel is a straightforward process. Here’s a step-by-step guide to help you navigate it:

  • Search for Properties: Enter your desired location, travel dates, and the number of guests to see a list of available properties.
  • Filter and Sort: Use filters to narrow down your options based on criteria like price, property type, amenities, and more.
  • View Listings: Click on listings to view detailed information, including photos, descriptions, reviews, and availability.
  • Contact Host: If you have questions, you can contact the host directly through the platform.
  • Book Property: Once you’ve found the perfect rental, click “Book Now” to proceed with the booking. You’ll need to enter your personal details and payment information.
  • Confirmation: After completing the booking, you’ll receive a confirmation email with all the necessary details for your stay.

Are Abritel Listings Reliable?

Abritel takes several measures to ensure the reliability of its listings. Property owners are required to provide accurate descriptions and photos. Reviews from previous guests are also available, offering insights into the quality and condition of the properties. Additionally, Abritel’s customer support team is available to address any concerns or issues that may arise.

User Experience: What Do Travelers Say?

User reviews on Abritel are generally positive, with many travelers praising the platform’s ease of use and the quality of the properties. Guests appreciate the detailed listings, which help them find accommodations that meet their expectations. While occasional issues may arise, Abritel’s customer support is often commended for its responsiveness and resolution efforts.

Abritel has garnered a wide range of reviews from travelers who have used the platform for their vacations. Many users praise the ease of use, the variety of properties, and the quality of customer service. However, like any platform, Abritel is not without its criticisms. Some users have reported issues with property accuracy or communication with hosts. Overall, the majority of reviews highlight positive experiences, making Abritel a trusted choice for many travelers.

Customer Service: Support for Hosts and Guests

Customer service is a vital component of any vacation rental platform. Abritel offers robust support for both hosts and guests, providing assistance with booking issues, payment queries, and property concerns. The platform features a comprehensive help center with FAQs, guides, and troubleshooting tips. For more urgent matters, Abritel’s customer service team is available via phone and email. Many users have reported positive experiences with Abritel’s support, noting quick response times and helpful resolutions.

How to Maximize Your Experience on Abritel

To get the most out of your Abritel experience, consider these tips:

  • Read Reviews Carefully: Pay attention to both positive and negative feedback.
  • Communicate with Owners: Ask questions to clarify any doubts before booking.
  • Book Early: Popular destinations and properties can fill up quickly, so plan ahead.
  • Check the Cancellation Policy: Understand the terms in case your plans change.
    Abritel’s Customer Support and Services

Abritel offers robust customer support, available via phone, email, and live chat. The support team is well-trained to handle inquiries related to bookings, payments, and property issues. Abritel also provides travel insurance options and a detailed FAQ section on their website to assist users with common questions.

Safety and Security Measures on Abritel

Safety and security are paramount when it comes to vacation rentals. Abritel implements various measures to protect both hosts and guests. All transactions on the platform are encrypted, ensuring secure payment processing. Additionally, Abritel offers a secure messaging system, allowing hosts and guests to communicate without sharing personal contact information. The platform also provides insurance options for property owners and travelers, offering peace of mind during their stay.

Pricing and Payment: What to Expect?

Pricing on Abritel varies widely depending on the property type, location, and time of year. The platform offers a transparent pricing system, with detailed breakdowns of nightly rates, cleaning fees, service fees, and taxes. Travelers can view the total cost before confirming their booking, ensuring no hidden surprises. Payment is typically processed through the platform, with various options available, including credit card and PayPal. Some properties may also offer flexible payment plans, allowing guests to pay in installments.

Advantages and Disadvantages of Using Abritel


  • Wide Variety of Properties: Abritel offers an extensive selection of vacation rentals to suit all preferences and budgets.
  • User-Friendly Platform: The website and mobile app are easy to navigate, making the booking process seamless.
  • Detailed Listings: Comprehensive property descriptions, photos, and reviews help travelers make informed decisions.
  • Customer Support: Robust support for both hosts and guests ensures a positive experience.
  • Flexible Policies: Many properties offer flexible cancellation policies, providing peace of mind for travelers.


  • Property Discrepancies: Some users have reported issues with property accuracy, highlighting the importance of reading reviews.
  • Service Fees: Additional fees can increase the total cost of booking, so it’s essential to review the breakdown before confirming.
  • Communication Issues: Occasionally, communication with hosts can be challenging, impacting the overall experience.

How Does Abritel Compare to Other Vacation Rental Platforms?

Abritel competes with several other vacation rental platforms, including Airbnb, Vrbo, and Booking.com. Each platform has its strengths and weaknesses. For example, Airbnb is known for its unique and eclectic listings, while Booking.com offers a mix of hotels and vacation rentals. Vrbo, being part of the same family as Abritel, offers a similar experience with slight differences in user interface and property listings. Ultimately, the choice between platforms depends on individual preferences and specific travel needs.

Abritel Reviews: Insights from Users

Positive Experiences

Many users praise Abritel for its extensive selection of properties, user-friendly interface, and reliable customer support. Guests appreciate the variety of accommodations available, as well as the flexibility and convenience of booking through the platform. Property owners commend Abritel for its transparency, fair policies, and effective marketing tools for maximizing occupancy and rental income.

Negative Feedback

While Abritel receives predominantly positive reviews, some users have reported issues such as inaccurate property descriptions, communication challenges with hosts, and occasional technical glitches on the platform. Additionally, concerns have been raised regarding the commission fees charged to property owners and the impact of stringent cancellation policies on guests.

Tips for Booking on Abritel

  • Plan Ahead: Start your search for accommodations on Abritel well in advance, especially during peak travel seasons, to secure the best options and prices.
  • Read Reviews: Take the time to read reviews from previous guests to gain insights into the quality and suitability of a property before booking.
  • Communicate with Hosts: Establish clear communication with the property owner or host to clarify any doubts or special requests before confirming your booking.
  • Check Policies: Familiarize yourself with Abritel’s booking policies, including cancellation terms and payment procedures, to avoid any surprises later on.
  • Leave Feedback: After your stay, don’t forget to leave a review to share your experience and provide valuable feedback to future guests and property owners.


Abritel is a trusted platform for vacation rentals, offering a wide range of properties and a user-friendly booking experience. With detailed listings, reliable reviews, and strong customer support, it is a valuable resource for travelers seeking unique accommodations. By following best practices and utilizing the platform’s features, you can ensure a smooth and enjoyable vacation planning process.

FAQs about Abritel

How secure is the payment process on Abritel?

Abritel uses secure encryption technologies to protect users’ payment information. The platform handles transactions directly, ensuring that your financial details are safe. Additionally, Abritel offers various payment options, including credit cards and PayPal, providing flexibility and security for users.

Can I trust the reviews on Abritel?

Yes, Abritel reviews are from verified guests who have stayed at the properties. This verification process ensures that the feedback is genuine and reliable. Reading reviews can provide valuable insights into the property and the host, helping you make an informed decision.

What should I do if I encounter an issue with my booking?

If you encounter any issues with your booking, contact Abritel’s customer support immediately. They are available 24/7 to assist with any problems, including cancellations, disputes, or emergencies. Abritel’s support team is known for its responsiveness and effectiveness in resolving issues.

How do I list my property on Abritel?

To list your property on Abritel, create an account and follow the step-by-step process to add your property details, photos, and pricing. Ensure that your listing is detailed and accurate to attract potential renters. Abritel provides tools and resources to help you manage your listing and communicate with guests.

Are there any fees for using Abritel?

Yes, Abritel charges service fees for bookings, which are typically a percentage of the rental cost. These fees cover the use of the platform, customer support, and transaction processing. The exact amount can vary based on the property and booking details, and it is usually disclosed before completing the booking.

Can I cancel my booking on Abritel?

Yes, you can cancel your booking on Abritel, but the cancellation policy varies by property. Each listing specifies its own cancellation terms, which can range from flexible to strict. It is important to review these terms before booking and to contact the property owner or Abritel support if you need to cancel.

How do I contact Abritel customer support?

Abritel customer support can be contacted through multiple channels, including phone, email, and live chat. The contact information is available on the Abritel website under the “Contact Us” section. Support is available 24/7 to assist with any inquiries or issues.

What types of properties can I find on Abritel?

Abritel offers a diverse range of properties, including apartments, houses, villas, cottages, and more. Whether you’re looking for a city apartment, a beachfront villa, or a countryside cottage, Abritel has options to suit various preferences and budgets.

How do I ensure my property is safe and secure?

To ensure the safety and security of your property, Abritel recommends using their secure messaging system for all communications with guests. Additionally, you can require a security deposit and set clear house rules to protect your property. Abritel also provides host protection insurance for added peace of mind.

Can I book long-term stays on Abritel?

Yes, Abritel allows for long-term stays, depending on the property owner’s preferences. Some listings offer discounts for extended stays, making it an attractive option for those looking to rent a property for several weeks or months. Be sure to communicate with the owner to confirm availability and terms for long-term rentals.

How do I know if a property listing is accurate?

To ensure a property listing is accurate, read through the detailed descriptions, view the photos, and check reviews from previous guests. Abritel also has measures in place to address discrepancies and maintain listing accuracy.

What is the cancellation policy on Abritel?

Cancellation policies vary by property. Some listings offer flexible cancellation policies, while others may have stricter terms. It’s important to review the specific cancellation policy for each property before booking.

How can I contact Abritel’s customer service?

Abritel’s customer service can be reached via their help center, which includes FAQs and guides. For more urgent issues, you can contact their support team through phone or email, with response times generally being prompt.

Are there any additional fees when booking on Abritel?

Yes, bookings on Abritel may include additional fees such as cleaning fees, service fees, and taxes. The total cost is displayed before you confirm your booking, ensuring transparency.

Is it safe to book through Abritel?

Abritel employs several security measures to ensure safe transactions and protect personal information. The platform uses encrypted payment processing and provides a secure messaging system for communication between hosts and guests.

Can I trust the reviews on Abritel?

Reviews on Abritel are provided by verified guests who have stayed at the properties. While most reviews are reliable, it’s always a good idea to read multiple reviews to get a comprehensive understanding of the property.

How does Abritel handle disputes between hosts and guests?

Abritel has a resolution center to handle disputes between hosts and guests. The customer service team assists in mediating and resolving issues, ensuring both parties have a fair outcome.

What payment methods are accepted on Abritel?

Abritel accepts various payment methods, including credit cards and PayPal. Some properties may also offer flexible payment plans, allowing guests to pay in installments.

Can I list my property on Abritel?

Yes, property owners can list their homes on Abritel by creating an account and following the platform’s guidelines for listing properties. Abritel provides resources and support to help hosts