Malaysia Airlines Review : Book direct with us for the best fares
About Malaysia Airlines
You may not be familiar with it, but Malaysia Airlines is one of the largest airlines in the world. It’s a member of the oneworld alliance, and flies to 60 destinations in 28 countries. Unfortunately, its four U.S. routes were recently eliminated because of financial issues and restructuring.
Enrich, the airlines’ loyalty program, went through a devaluation in February 2015. Thankfully, the changes didn’t spread to the oneworld alliance award charts. One bright spot in the program update is the reduced mileage required for short flights.
Enrich has a few interesting features. It offers a 15 percent discount for booking Malaysia Airlines flights online. It also has a miles-plus-cash option that only requires you to use 1,000 miles. Best of all, you get 1,000 miles simply by signing up.
The program has a useful companion awards feature, too. If you fly in first or business class on a Malaysia Airlines flight, you can get a companion ticket for a reduced amount of miles.
The airline does add fuel surcharges to some award flights, but they’re reasonable. Change fees aren’t too bad either, ranging from $20 to $60.
Overview of Malaysia Airlines
How Can You Use Malaysia Airlines Enrich Miles?
Enrich is a distance-based program. For example, Malaysia Airlines flights that are 500 miles or less are considered to be one zone for award pricing. Itineraries that are 501 to 1,200 miles long are two zones. These ranges continue through seven zones or redemption levels. There are different award charts for oneworld members; for flights that involve two or more oneworld airlines; and for other airline partners.
One unusual perk is that award pricing is based on the distance between the point of departure and the final destination, no matter what the route is. So if the best option is to catch a connecting flight that technically takes you hundreds of miles out of the way, you won’t be charged extra for those miles. This is different from other distance-based programs, such as British Airways, that charge for the total distance flown.
Another trick to understanding Enrich’s awards is knowing that it has several fare levels for award flights on Malaysia Airlines. They are coded like cash fares.
For economy class:
L,V and S are saver awards and the best value
K and M are standard awards
Y, B and H are peak awards
For business class:
D is saver and the best value
C is standard
J is peak
First class only has two codes. Saver fares are A, and F is peak.
Program Perks:
One-way redemptions available in most instances
Free stopovers
Miles redeemable for lounge access and extra luggage
Excellent redemption rates for short flights
Good value for multicarrier itineraries on oneworld airlines in premium classes
Low change fees and fuel surcharges
Reduced cost companion awards for business and first class
1,000 miles for joining Enrich
Booking Quirks:
Malaysia Airlines does not fly to the U.S.
Long-haul redemptions on Malaysia Airlines are expensive
Only round-trip awards available on multicarrier itineraries
Miles expire after two years of inactivity
Partner airlines are only bookable by phone
Best Value Awards:
There are some excellent deals in the Enrich award charts, but the best ones have nothing to do with Malaysia Airlines. The multicarrier award chart for flights that involve two or more oneworld airlines has particularly good redemptions.
A round-trip flight between New York and Rio de Janeiro or Sao Paulo, or between Miami and anywhere in South America, costs 40,000 miles in economy. The premium class redemptions are particularly good at 70,000 miles for business and 90,000 miles for first.
Multi-carrier oneworld member award chart
Basically, every flight shorter than 4,800 miles on a oneworld partner will land you the same fantastic rates, including flights between JFK and most of Europe. At 70,000 miles, a round-trip business class ticket to Europe is an amazing deal.
Flying on Malaysia Airlines also offers some good redemption opportunities. You can fly between two cities in one zone for only 6,000 miles one-way. Flying between two zones only costs 10,000 miles. These rates rival those of British Airways, which also has excellent short-haul, zone-based award pricing.
Malaysia Airlines award chart
Worst Value Awards:
As is the case with other distance-based frequent flyer programs, you’ll get less value for your miles with longer Malaysia Airlines flights. Now that it has dumped its routes to North America, Malaysia Airlines’ longest flights are to London and Amsterdam, or six zones. While the award redemption levels on these routes are not outrageous, they aren’t good either. Round-trip business class tickets run 150,000 miles, and first is 260,000 miles.
The Good Stuff: Upgrades and Elite Status
Malaysia Airlines award upgrades
Malaysia Airlines award upgrades
You can upgrade cash tickets on Malaysia Airlines one class with miles. A business class upgrade begins at 10,000 miles for one-way short-haul flights, and reaches 40,000 miles for flights between Kuala Lumpur and London. Not all fares qualify for upgrades, and award tickets can’t be upgraded.
Malaysia Airlines Enrich Elite Levels and Perks
Enrich has a base member level, Blue, and three elite levels: Silver, Gold and Platinum. They correspond to oneworld’s tiers Ruby, Sapphire and Emerald.
Each level includes the perks of the previous level:
Silver: Priority reservation waitlist, boarding, check-in and airport standby; telephone check-in; extra baggage weight allowance; 25 percent bonus miles on flights
Gold: Priority baggage handling; 50 percent extra baggage allowance; free lounge access for member and one guest; access to dedicated Gold level service agents
Platinum: Platinum membership for your spouse; Meet & Greet service at Kuala Lumpur Airport; free access to Platinum lounges; access to dedicated Platinum level service agents; no expiration date on miles; guaranteed seat; 100 percent extra baggage allowance; 30 percent bonus miles
How to Book Malaysia Airlines Enrich Awards
Malaysia Airlines, the flag carrier of Malaysia, is based in Kuala Lumpur. It flies to 60 destinations in 28 countries, but it doesn’t currently serve any cities in North America.
Malaysia Airlines Enrich is a well-rounded frequent flyer program, although it’s a bit complex. The program has five different award charts, and several award levels for Malaysia Airlines flights, including saver, standard and peak for both economy and business class.
Enrich also offers members some nice incentives. You’ll get 15 percent off for booking online, and a reduced companion redemption in premium classes. In addition, there is a cash and miles option that allows you to redeem with only 1,000 miles.
There are a few ways to collect Malaysia Airlines miles without flying, including transferring miles from Citi ThankYou Rewards, crediting mileage from flights on oneworld partners and earning miles with the airline’s hotel, car rental and retail partners.
When Should You Use Enrich Awards?
Although some redemptions in the Enrich program are overpriced, there are some outstanding deals. Domestic awards within Malaysia were reduced in February, and some routes are now as low as 6,000 miles. That’s better than the excellent short-haul redemptions available using British Airways Avios.
Flights on partner airlines between Miami and South America cost only 40,000 in economy and 70,000 in business. You can get the same rates for flights between the East Coast of the U.S. and most of Europe, or between Seattle and Tokyo.
The next screen will display the flights available on the dates you’re looking for. Choose the itinerary you want, and click “next.”
How to Confirm and Book Malaysia Enrich Award Flights Online:
You’ll have a chance to review your itinerary on the next page. You’ll also see the cost in miles and the taxes and fees.
If you have enough miles, you’ll be given the option to complete your transaction.
Phone Booking Tips
Malaysia Airlines doesn’t have a U.S.-based customer service number. The general numbers that handle all inquiries, including award bookings, are:
Within Malaysia: 1-300-88-3000
Outside Malaysia: 603-7843-3000
They are open around the clock, but you may run into long wait times. Malaysia agents are very courteous, though complex itineraries can be difficult to book. It’s always best to research as much of your itinerary as possible before calling.
Although they don’t handle award bookings, Malaysia Airlines has offices in New York; Des Plaines, Illinois; El Segundo, California; and Houston that may be able to help you. The number in the U.S. is 1-800-552-9264.
Important Award Booking Considerations:
Malaysia Airlines Enrich Program Review
You may not be familiar with it, but Malaysia Airlines is one of the largest airlines in the world. It’s a member of the oneworld alliance, and flies to 60 destinations in 28 countries. Unfortunately, its four U.S. routes were recently eliminated because of financial issues and restructuring.
Enrich, the airlines’ loyalty program, went through a devaluation in February 2015. Thankfully, the changes didn’t spread to the oneworld alliance award charts. One bright spot in the program update is the reduced mileage required for short flights.
Enrich has a few interesting features. It offers a 15 percent discount for booking Malaysia Airlines flights online. It also has a miles-plus-cash option that only requires you to use 1,000 miles. Best of all, you get 1,000 miles simply by signing up.
The program has a useful companion awards feature, too. If you fly in first or business class on a Malaysia Airlines flight, you can get a companion ticket for a reduced amount of miles.
The airline does add fuel surcharges to some award flights, but they’re reasonable. Change fees aren’t too bad either, ranging from $20 to $60.
Basically, every flight shorter than 4,800 miles on a oneworld partner will land you the same fantastic rates, including flights between JFK and most of Europe. At 70,000 miles, a round-trip business class ticket to Europe is an amazing deal.
Flying on Malaysia Airlines also offers some good redemption opportunities. You can fly between two cities in one zone for only 6,000 miles one-way. Flying between two zones only costs 10,000 miles. These rates rival those of British Airways, which also has excellent short-haul, zone-based award pricing.
Worst Value Awards:
As is the case with other distance-based frequent flyer programs, you’ll get less value for your miles with longer Malaysia Airlines flights. Now that it has dumped its routes to North America, Malaysia Airlines’ longest flights are to London and Amsterdam, or six zones. While the award redemption levels on these routes are not outrageous, they aren’t good either. Round-trip business class tickets run 150,000 miles, and first is 260,000 miles.
The Good Stuff: Upgrades and Elite Status
You can upgrade cash tickets on Malaysia Airlines one class with miles. A business class upgrade begins at 10,000 miles for one-way short-haul flights, and reaches 40,000 miles for flights between Kuala Lumpur and London. Not all fares qualify for upgrades, and award tickets can’t be upgraded.
Malaysia Airlines Enrich Elite Levels and Perks
Enrich has a base member level, Blue, and three elite levels: Silver, Gold and Platinum. They correspond to oneworld’s tiers Ruby, Sapphire and Emerald.
Each level includes the perks of the previous level:
Silver: Priority reservation waitlist, boarding, check-in and airport standby; telephone check-in; extra baggage weight allowance; 25 percent bonus miles on flights
Gold: Priority baggage handling; 50 percent extra baggage allowance; free lounge access for member and one guest; access to dedicated Gold level service agents
Platinum: Platinum membership for your spouse; Meet & Greet service at Kuala Lumpur Airport; free access to Platinum lounges; access to dedicated Platinum level service agents; no expiration date on miles; guaranteed seat; 100 percent extra baggage allowance; 30 percent bonus miles
The Good Stuff: Upgrades and Elite Status
Malaysia Airlines award upgrades
Malaysia Airlines award upgrades
You can upgrade cash tickets on Malaysia Airlines one class with miles. A business class upgrade begins at 10,000 miles for one-way short-haul flights, and reaches 40,000 miles for flights between Kuala Lumpur and London. Not all fares qualify for upgrades, and award tickets can’t be upgraded.
Malaysia Airlines Enrich Elite Levels and Perks
Enrich has a base member level, Blue, and three elite levels: Silver, Gold and Platinum. They correspond to oneworld’s tiers Ruby, Sapphire and Emerald.
Each level includes the perks of the previous level:
Silver: Priority reservation waitlist, boarding, check-in and airport standby; telephone check-in; extra baggage weight allowance; 25 percent bonus miles on flights
Gold: Priority baggage handling; 50 percent extra baggage allowance; free lounge access for member and one guest; access to dedicated Gold level service agents
Platinum: Platinum membership for your spouse; Meet & Greet service at Kuala Lumpur Airport; free access to Platinum lounges; access to dedicated Platinum level service agents; no expiration date on miles; guaranteed seat; 100 percent extra baggage allowance; 30 percent bonus miles
