Yatra.com is a prominent player in the Indian online travel industry, known for offering a wide range of travel-related services, including flight bookings. In this comprehensive review, we will delve into Yatra.com’s flight booking services. We will explore various aspects, including the booking process, range of options, customer feedback, and the overall pros and cons of using Yatra.com for flight bookings.

The Range of Flight Options


Yatra.com has a reputation for providing a broad spectrum of flight options, covering both domestic and international routes. The platform typically offers flights from numerous airlines, including full-service carriers, low-cost airlines, and international carriers. Key features of Yatra.com’s flight booking service include:

  1. Domestic Flights: Yatra.com allows users to book flights within India, covering popular routes such as Delhi to Mumbai, Bangalore to Kolkata, and more. It offers flights from a variety of domestic carriers.
  2. International Flights: Travelers can use Yatra.com to book flights to international destinations, ranging from Southeast Asia to Europe and beyond. The platform usually features flights from a range of international airlines.
  3. One-Way and Round-Trip Options: Users have the flexibility to book one-way or round-trip flights, depending on their travel itineraries.
  4. Multi-City Bookings: Yatra.com typically supports multi-city bookings, which can be convenient for travelers planning complex itineraries.
  5. User-Friendly Search Tools: The platform provides search and comparison tools, allowing users to filter and sort results based on various criteria, such as price, airline, and flight duration.

The Booking Process


Booking flights through Yatra.com is a straightforward and efficient process. Here are the typical steps involved:

  1. Flight Search: Users begin by entering their departure city, destination, travel dates, and the number of passengers. Yatra.com then displays a list of available flights for the specified criteria.
  2. Filter and Sort: Users can refine their search by applying filters and sorting options. Filters may include airline preferences, stops, and layover durations.
  3. Flight Selection: Once a user selects a flight, they proceed to the booking page. Here, they can view a detailed breakdown of the fare, including the base fare, taxes, and any additional charges.
  4. Passenger Information: Users enter passenger details, including names, contact information, and travel document details.
  5. Seat Selection: Depending on the airline’s policies, users may have the option to select their seats during the booking process.
  6. Payment: Yatra.com offers various payment options, such as credit/debit cards, net banking, and mobile wallets, ensuring a secure and convenient booking experience.
  7. Booking Confirmation: After payment, users receive a booking confirmation email with all the necessary flight details, including e-tickets.

Customer Feedback and Reviews


Customer feedback and reviews play a crucial role in evaluating the quality of flight bookings through Yatra.com. Users can access and contribute to reviews and ratings for flights and airlines featured on the platform. Here are some common themes in customer feedback:

Positive Aspects:

  1. Wide Range of Options: Yatra.com is lauded for offering a comprehensive selection of flight options, allowing travelers to find the most suitable flights based on their preferences and budgets.
  2. User-Friendly Interface: The platform’s user-friendly design and search tools make it easy for travelers to search, compare, and book flights.
  3. Competitive Pricing: Yatra.com often provides competitive pricing and exclusive deals, helping users save on their airfare.
  4. Deals and Promotions: The platform frequently offers promotions and discounts, including cashback offers and special deals for various credit cards and wallets.
  5. Customer Support: Some travelers have reported positive experiences with Yatra.com’s customer support, finding it responsive and helpful.

Areas of Concern:

  1. Cancellation and Refund Policies: Users have reported challenges related to cancellation and refund processes, often mentioning that they are subject to airline policies.
  2. Flight Scheduling Changes: Travelers have faced difficulties when airlines change flight schedules, resulting in the need to make adjustments and potentially incurring additional costs.
  3. Hidden Fees: Like many online travel agencies, Yatra.com may face criticism for hidden fees or unexpected charges.
  4. User Experience with Airlines: Some travelers have experienced issues during their flights, such as seat allocation problems or service quality, which are often attributed to airlines rather than Yatra.com.

Pros and Cons of Booking Flights through Yatra.com

In summarizing this review, let’s consider the pros and cons of booking flights through Yatra.com:


  1. Comprehensive Flight Options: Yatra.com offers a wide selection of flights from various airlines, including domestic and international carriers.
  2. User-Friendly Platform: The platform’s intuitive design and search tools make it easy for travelers to find and book flights.
  3. Competitive Pricing: Yatra.com typically provides competitive pricing, helping users find cost-effective flight options.
  4. Deals and Promotions: The platform frequently offers promotions and discounts, including cashback offers and special deals for credit cards and mobile wallets.
  5. Customer Reviews and Ratings: User reviews and ratings provide valuable insights into the quality of flights and airlines.


  1. Cancellation and Refund Policies: Challenges with cancellation and refund processes can arise due to airline policies, potentially resulting in inconvenience for travelers.
  2. Flight Scheduling Changes: Changes in flight schedules, which are often beyond Yatra.com’s control, can lead to adjustments and additional costs for travelers.
  3. Hidden Fees: Like many online travel agencies, Yatra.com may face criticism for hidden fees or unexpected charges.
  4. Airline Service Quality: Issues related to seat allocation, in-flight service, and other aspects of the flying experience are typically attributed to airlines rather than Yatra.com.


Yatra.com, a reputable online travel agency, stands out for its comprehensive flight booking services. The platform offers a wide range of flight options, user-friendly tools, and competitive pricing, making it a convenient choice for travelers looking to book flights within India or to international destinations.